Magnifi Broadband - Sterling, Colorado

Brian B.

Kentec has been an excellent service provider for us. I honestly don't remember the last time we had a service out that was our own fault. When we have had issues customer service was great and had us up and going again quickly. Would strongly recommend them over any other provider in our area.

Karen R.

Kentec has given my family excellent service for years so I introduced my family member to this company. They did not disappoint. They worked through all the details of transferring service from another company. Thank you Kentec!

Angela M.

My family and my family business has done business with KCI since 2000. They have always been super helpful in everything that we've ever needed help with. If you are looking for a "Non-Corporate" ran business in your area - look to them because they care about you as a customer - you aren't just an account number. You get actual customer service and a REAL PERSON to talk to instead of all the Automated Phone Support that so many businesses are doing these days.

Jerri G.

I purchased this to do online school and business from home. It works most of the time pretty good, however there are enough times when the service has 'broke' that business isn't as good on this as Xfinity was in Littleton, CO. This service has been a lot more dependable than any other service here in Sterling though.

R S. M.

Absolutely the best service I have experienced in years. Kentec's office staff and field crews have helped restore my faith in the American work force. Second to none!

Josh A.

I live outside of Sterling and the options in terms of Internet are limited.
I chose to go with KCI as they have some of the fastest advertised speeds available.
The internet service is "wireless" and you shouldn't expect it to be trouble free, however here is a list of issues I have had with KCI that will cause me to choose an alternate provider once one is available.

1. Installation was scheduled and I took time off of work only to receive a phone call that morning that the technician had an emergency and wouldn't be able to perform the install. I had to insist that they attempt to find someone else to install the hardware as I had already scheduled the day off and was expecting this to be completed. They sent two young gentlemen out to the house who seemed to have very little experience in setting up this hardware. After much time fiddling with the hardware and software it was apparently installed correctly.

2. I, through troubleshooting my own network, determined that the hardware they provide utilizes it's own firewall. I called on a Saturday morning and left a message for a tech to call me back. (They aren't open on the weekend and a tech will only call you back in the morning. If you don't reach them by then you can expect to be without internet until Monday.) The tech called me back and I explained that I wanted them to bridge their device so that I could control the firewall settings and internet traffic on my own network. The tech said it was no problem and performed the bridge only to have the device drop off of the network completely. He then informed me that he couldn't do anything else and I would have to call on Monday. I called on Monday and they continued to work on it remotely until it was eventually fixed on Tuesday.

3. I again lost internet connection on Friday afternoon so when I returned home from work to discover the issue the office was already closed. I called Saturday morning to attempt to talk to a tech and no call was ever returned. I was without internet the entire weekend. I then called Monday morning the lady said she would have a technician call me back. I received a call within the hour only to have the technician tell me to power cycle the router and power supply to the access point. I informed him I had already done that and he then advised me to ensure the POE Ethernet cable was full seated... I have some networking experience and am not a typical end user. His instructions were to check that when I arrived home tonight and if it still didn't work that I need to call in tomorrow and schedule a visit to the house so a tech could fix it. So another day without internet, another day off of work, and another very disappointing exchange with this "Local Company".

It's really no wonder that companies like this are put out of business by big organizations that come in and provide services because it's not hard to provide a better service than this...

Side note: I'm paying 90 dollars per month for, 10M up and down, to have a reliable way to access my work remotely and be able to work from home. This does NOT perform as it should.

This will be the last time that I use KCI regardless of location or type of internet provided and I will certainly be letting people I know exactly how this company operates.

Edit 2017. We moved into Sterling and luckily had access to fiber optic. Thank God. The stability is so much better. And I get 40 both ways for 38 dollars... If the service goes down on a weekend your still out of luck. Rate 4 stars if you can get fiber optic.

Dj F.

I have been happy with the service with Kentec and when I did have a problem with my service I called them and they were right there the same day I called them. I would recommend them to anyone who needs internet access or service .

Cyndi V.

Without weekend customer service it is difficult for us to stay with this service. Downtimes have been multiple. I have paused the service for now and we are using our phones as hotspots for our internet.