MediaElevate

Etex - Gilmer, Texas

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 1013 State Hwy 155, Gilmer, TX 75644.
Phone: 9037974357.
Website: etex.net
Specialties: Internet service provider.
Other points of interest: Online appointments, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, LGBTQ+ friendly, Transgender safespace, Electronics.
Opinions: This company has 669 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Etex

Etex 1013 State Hwy 155, Gilmer, TX 75644
☎️9037974357

⏰ Open Hours of Etex

  • Monday: 8 AM–5 PM
  • Tuesday: 8 AM–5 PM
  • Wednesday: 8 AM–5 PM
  • Thursday: 8 AM–5 PM
  • Friday: 8 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

Etex - Internet Service Provider

Etext, located at Address: 1013 State Hwy 155, Gilmer, TX 75644, is a leading internet service provider known for its exceptional services. With a phone number of 9037974357 and a website at etex.net, customers can easily reach out for assistance or to learn more about their offerings. Etex specializes in providing high-speed internet, ensuring that users have a seamless online experience.

In addition to their core services, Etext offers various other points of interest, including online appointment scheduling, onsite services, wheelchair accessibility, and a safe and inclusive environment for the LGBTQ+ community, including those who are transgender. This commitment to accessibility and inclusion has earned them a positive reputation among their clientele.

The company has garnered a total of 669 reviews on Google My Business, reflecting their strong presence in the community. With an impressive 4.3/5 average rating, Etex demonstrates their dedication to customer satisfaction. Their ability to provide reliable and accessible internet services while fostering a welcoming environment sets them apart from competitors in the industry.

Specialties:

  • Internet service provider

Other points of interest:

  • Online appointments
  • Onsite services
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • LGBTQ+ friendly
  • Transgender safe space
  • Electronics

👍 Reviews of Etex

Etex - Gilmer, Texas
Zeus L.
1/5

Etex has horrible service. My wife and I work remotely and the internet keeps dropping every 20 minutes. Unfortunately we have DSL because we been with etex for over 6 years it seems like the only people that get fiber are the new customers. We even upgraded to the higher package which is supposed to give you 50 MBPS download, we are lucky if we get over 30.I tried to get a hold of technical support but they lady that was helping was very rude and pretty much said " you should get another service provider that can give you what you need". I will be taking my business somewhere else.

Etex - Gilmer, Texas
Joey R.
5/5

I've been with etext for years now. Quality and top-line customer service as well as Internet. Just upgraded my plan took less than 5 minutes Monica is amazing thank you e-tex

Etex - Gilmer, Texas
Jeffery T.
5/5

Monica is amazing and helped and got everything taking care of with pleasure!! She’s the greatest person there that I’ve spoke with thus far!! Give her a big raise ASAP!!

Etex - Gilmer, Texas
Jacob G.
2/5

I've been waiting over 90 days for a refund on my equipment that I turned in at a timely manner and can't seem to get my refund back in a timely manner

Etex - Gilmer, Texas
TrophyWifeSteph
5/5

Sam in Tech Support at Etex was fantastic! Knowledgeable, polite, patient, and helpful. We had an equipment hacking issue and he knew exactly what needed to be done. He walked me through the steps and stayed on the phone with me until I could confirm it was resolved. Best of all, he seemed happy to help me! Refreshing in light of most company's approach to customer service these days!

Etex - Gilmer, Texas
Alexandrea S.
1/5

We’ve had the same wifi package for the last 10 years, in the last few weeks my wifi HAS NOT WORKED. I’ve had several technicians out, gotten a new router and modem, and the only thing I’ve been told was that I need to upgrade. The last guy who came out said there was an issue on their end he fixed it and that we need to upgrade. The issue was fixed and my wifi was working fine or so I thought. I get up this morning, I’m the only one up and it’s not working. I called tech support to see what can be done and he tells me there may be a $75 charge on your bill.. ABSOLUTELY NOT this is ridiculous.

Etex - Gilmer, Texas
Garrett H.
5/5

I have a fast and reliable fiber internet connection way out in the sticks. I am very impressed with the service after having it for three years now. It has only been down 1 time for a very short duration while I have had it. Also, it's fiber and very fast! Impressive. Highly recommend.

Etex - Gilmer, Texas
Ryan L.
1/5

🚨ALERT🚨 If you miss a payment (in my case, I thought it was on auto draft) and your service is disconnected. You will be charged $50 for a reconnection fee. That's $50 for a process that not only takes a few hours to happen but is completely done via a computer system that is more than likely automated.

Service wise. I can't complain. However, the level of greed on a reconnect is somehow worse than what Blockbuster would charge for not rewinding a vhs tape.

I'm not blind to the fact that it's ultimately my fault, but that still feels ridiculous and sets people up who are already struggling in a tough economy for continued issues.

That is all. Just a friendly reminder to customers using ETEX.

Go up