Truist - Decatur, Georgia

Introduction

Truist, formerly known as BB&T, is a prominent financial services company with a strong presence in the United States. One of their key locations is situated at 3604 Memorial Dr, Decatur, GA 30032. This branch offers a comprehensive range of financial services, making it a one-stop-shop for individuals and businesses seeking banking, investment, and insurance solutions.

Main Services

• Banking Services: Truist offers a variety of banking services, including personal and business checking and savings accounts, with competitive interest rates and numerous benefits. Their Truist One Checking account, for instance, provides features like no monthly maintenance fee, no minimum balance requirement, and unlimited ATM fee reimbursements nationwide.
• Credit Cards: Truist offers a range of credit card options, from rewards cards to low-interest cards, designed to suit different customers' needs. They provide tools to help customers manage their credit and track their spending.
• Mortgages: Truist is a full-service mortgage lender, offering a variety of mortgage options, including fixed-rate and adjustable-rate mortgages, FHA, VA, and USDA loans, and jumbo loans. Their mortgage specialists guide customers through the entire process, from pre-approval to closing.
• Investments: Truist provides a full suite of investment services, including brokerage accounts, retirement planning, and wealth management services. Their investment professionals offer personalized advice and strategies to help customers achieve their financial goals.
• Insurance: Through Truist Insurance Agency, customers can access a wide range of insurance products, including life, health, auto, and home insurance. They work with top-rated insurance companies to provide competitive quotes and excellent customer service.
• Financial Planning and Consulting: Truist offers financial planning and consulting services to help customers manage their wealth, plan for retirement, and navigate complex financial situations. Their financial consultants provide personalized advice and strategies tailored to each customer's unique financial needs.

Location and Access

The Truist branch at 3604 Memorial Dr is strategically located in Decatur, GA, providing convenient access to customers in and around the city. The branch is situated in the historic downtown Decatur area, surrounded by a mix of residential and commercial properties. It is easily accessible via the I-285 and US-78 highways and is approximately 10 miles east of downtown Atlanta.

For those who prefer to use public transportation, the Decatur MARTA station is just a short walk away. Several bus routes also serve the area, making it easily accessible by public transit. The branch has a wheelchair-accessible parking lot for customers with mobility impairments.

Featured Characteristics

• Historic Building: The Truist branch in Decatur is housed in a historic building that has been beautifully restored, blending classic architecture with modern banking services.
• 24/7 ATM Access: The branch has an ATM that is accessible 24/7, allowing customers to withdraw cash, make deposits, and check their balances at their convenience.
• Drive-Up Service: Truist offers drive-up service at this location, allowing customers to conduct their banking business from the comfort of their vehicles.
• Business Banking Center: The branch has a dedicated business banking center, providing business owners with access to specialized services and support tailored to their unique needs.

Practical Information

• Address: 3604 Memorial Dr, Decatur, GA 30032, United States
• Phone Number: 404-942-0065
• Website: Truist.com
• Hours of Operation:
  • Monday - Thursday: 9:00 AM - 5:00 PM
  • Friday: 9:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Customer Reviews and Ratings

Truist has an average rating of 2.7 out of 5 stars on Google My Business, based on 29 reviews. While this rating suggests room for improvement, it's essential to consider the positive aspects highlighted by customers in their reviews:

• Knowledgeable and Helpful Staff: Several customers praised the friendly and knowledgeable staff at the Decatur branch, noting that they were always eager to assist and provide personalized service.
• Convenient Location: Many customers appreciated the branch's convenient location in the heart of Decatur, as well as its easy access via public transportation and nearby parking.
• Competitive Rates and Fees: Some customers mentioned that they found Truist's interest rates and fees to be competitive, which helped them make informed financial decisions.

While there are always areas for improvement, Truist's Decatur branch offers a comprehensive range of financial services and benefits from a convenient location. By focusing on their strengths, such as excellent customer service and competitive products, Truist can continue to improve their overall customer satisfaction and rating.

👍 Reviews of Truist

Kathleen M. F. L.

1/5

I go into the Memorial Drive Truist bank on Saturdays to make deposits. I went today as I have plans tomorrow. The male teller, who has taken my business checks, was standing to the right of the teller who gave me a hard time. She is working in the middle of another teller to the left who has also taken my business checks. They said nothing when I said that they have taken my checks many times. I have made these deposits for over 20 years. SSA writes checks out to individual attorneys, who do the disability hearing, not the firm. She told me Truist is doing things differently now. I told her I am following the instructions that were recently given to me ( by the gentleman on the right who ignored what I enduring) writing the account number and for deposit only on the check. I explained that the SSA check is made out to my employee, signed (an attorney who is paid a salary) and is endorsed under the employee by me and goes into the business bank account. She said I need to speak to the manager, but she’s not available right. Now, I have to go to a different bank. Something should be done about this location that has a low number of stars and these tellers who did nothing to help me. I just went to another Truist bank and made the deposits with no trouble I will be calling the corporate Truist office.

Linda

1/5

This bank has been horrible since day one. I’ve been on the phone from the time I opened the account. I don’t advise no one to open an account with this bank. I’ve filed disputes with my bank due to unauthorized transactions and they put the money back on my card then took it back. They also put online a 400.00 deposit for new customers signing up with at least a deposit of 1000.00 or more. The worst experience I’ve ever had with banking in my life.

Lady R.

1/5

There are many good perks listed online for accounts at Truist but you won't get them at this branch unless you push to get them. I worked with the manager and one other desk person over a period of three weeks and they were clueless as to what services Truist actually offers. Seriously, they were not capable of handling even the smallest details of Truist banking. I did find one male teller who was excellent, but that's about it.

MONICA G.

1/5

Alexandra torres the teller was very rude she took my card asked in a very rude tone is this a buisness card you need to sign this slip and make sure your signature matches exactly well I have been banking with you for 6 years my signature has not change and I come into the bank every week than instead of placing my card in the slot to return it to me she throws it that was uncalled for she needs to be retained in customer service and not treat a customer as a if they are disturbing her

Michelle C.

1/5

Very rude. The tellers were giggling and laughing amongst themselves while handling my transactions. When I entered the bank I advised I was new. The tellers just stared at me while I was trying to figure out who's line to stand in then finally pointed me over to the gentleman at the end named Rashard though none of the lady tellers had any customers in line. Rashard advised I would need cash to continue my transaction and I went to go grab it. When I return he asked me to repeat the amount of the money order I needed. When I responded about the total I needed, he responded that that's not what he asked and that he would need the amounts of the separate money orders. Again, I am new and so, how would I know the max money order amounts? Wouldn't it have been common sense to just divide the money order according to the total needed? My daughter also asked for a lollipop, I did as well, a teller snapped at my daughter when she asked for a lollipop. The tellers then continued to laugh as I finished my transaction. I felt very uncomfortable the entire time there.

Tyler F.

1/5

back when they were suntrust this was a great location with great service but now every since they got new managers and tellers after becoming truist it has been horriable teller service they refuse to listen to anything we say or request and when you ask them a question they get a attitude and start snapping at you even when i had to order a replacement card last year i had togo to a different branch because the banker basically refused to help me and barley payed attention they only way i started getting any decent service is i made a complaint about this branch to the manager of another one but now 3 months later they are back to having the same problems like they dont even care and right now the ONLY reason i still use it is because its the closest to my house but probably stopping that since its not worth it anymore

mike S.

1/5

I never experience so rude people (two black guy) in Sun Trust bank.
We (Company and me )banking in Sun Trust from very beginning and
Service is very good.Today (4/12/2016) I come accidentally in this brunch at 3:15 pm to put deposits (6) on our accounts, but told me that is to much
and because closing at 4:00pm will not process my deposits
My question is: Who keep this rude uncivilized people in this bank? Please do not bank in this brunch.We will consider other banks.

Dawn F.

4/5

Convenient spot, helpful when needed. I gave 4 stars because I've noticed they close early sometimes. Though I was let in one time when I went to the door (during reopening phase of coronavirus), but other times, the drive-thru was closed for no apparent reason and that was before coronavirus.

Kathleen M. F. L.

1/5

I go into the Memorial Drive Truist bank on Saturdays to make deposits. I went today as I have plans tomorrow. The male teller, who has taken my business checks, was standing to the right of the teller who gave me a hard time. She is working in the middle of another teller to the left who has also taken my business checks. They said nothing when I said that they have taken my checks many times. I have made these deposits for over 20 years. SSA writes checks out to individual attorneys, who do the disability hearing, not the firm. She told me Truist is doing things differently now. I told her I am following the instructions that were recently given to me ( by the gentleman on the right who ignored what I enduring) writing the account number and for deposit only on the check. I explained that the SSA check is made out to my employee, signed (an attorney who is paid a salary) and is endorsed under the employee by me and goes into the business bank account. She said I need to speak to the manager, but she’s not available right. Now, I have to go to a different bank. Something should be done about this location that has a low number of stars and these tellers who did nothing to help me. I just went to another Truist bank and made the deposits with no trouble I will be calling the corporate Truist office.

Linda

1/5

This bank has been horrible since day one. I’ve been on the phone from the time I opened the account. I don’t advise no one to open an account with this bank. I’ve filed disputes with my bank due to unauthorized transactions and they put the money back on my card then took it back. They also put online a 400.00 deposit for new customers signing up with at least a deposit of 1000.00 or more. The worst experience I’ve ever had with banking in my life.

Lady R.

1/5

There are many good perks listed online for accounts at Truist but you won't get them at this branch unless you push to get them. I worked with the manager and one other desk person over a period of three weeks and they were clueless as to what services Truist actually offers. Seriously, they were not capable of handling even the smallest details of Truist banking. I did find one male teller who was excellent, but that's about it.

MONICA G.

1/5

Alexandra torres the teller was very rude she took my card asked in a very rude tone is this a buisness card you need to sign this slip and make sure your signature matches exactly well I have been banking with you for 6 years my signature has not change and I come into the bank every week than instead of placing my card in the slot to return it to me she throws it that was uncalled for she needs to be retained in customer service and not treat a customer as a if they are disturbing her

Michelle C.

1/5

Very rude. The tellers were giggling and laughing amongst themselves while handling my transactions. When I entered the bank I advised I was new. The tellers just stared at me while I was trying to figure out who's line to stand in then finally pointed me over to the gentleman at the end named Rashard though none of the lady tellers had any customers in line. Rashard advised I would need cash to continue my transaction and I went to go grab it. When I return he asked me to repeat the amount of the money order I needed. When I responded about the total I needed, he responded that that's not what he asked and that he would need the amounts of the separate money orders. Again, I am new and so, how would I know the max money order amounts? Wouldn't it have been common sense to just divide the money order according to the total needed? My daughter also asked for a lollipop, I did as well, a teller snapped at my daughter when she asked for a lollipop. The tellers then continued to laugh as I finished my transaction. I felt very uncomfortable the entire time there.