Salem Utility Billing - Salem, Virginia
Address: 114 N Broad St, Salem, VA 24153, United States.
Phone: 5403753026.
Website: salemva.gov
Specialties: City government office, Local government office, Water utility company.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 14 reviews on Google My Business.
Average opinion: 2.2/5.
📌 Location of Salem Utility Billing
⏰ Open Hours of Salem Utility Billing
- Monday: 8 am–5 pm
- Tuesday: 8 am–5 pm
- Wednesday: 8 am–5 pm
- Thursday: 8 am–5 pm
- Friday: 8 am–5 pm
- Saturday: Closed
- Sunday: Closed
Introduction
The Salem Utility Billing, situated at 114 N Broad St, Salem, VA 24153, United States, is a vital local government office and water utility company that serves the community of Salem, Virginia. This comprehensive article provides a detailed exploration of this essential service provider, highlighting its main services, location and accessibility, featured characteristics, practical information, and positive aspects as noted in customer reviews.
Main Services
- Utility Billing and Payment Services: Salem Utility Billing offers a range of billing and payment services for various utilities, including water, sewer, trash, and recycling. Customers can manage their accounts, view bills, and make payments online, by phone, or in person at the office.
- Water Utility Services: As a water utility company, Salem Utility Billing is responsible for the provision, maintenance, and repair of the city's water supply system. This includes water treatment, distribution, and related services.
- Sewer Utility Services: The office also manages the sewer utility system, handling wastewater collection, treatment, and disposal. They address any issues related to sewer backups, repairs, and maintenance.
- Trash and Recycling Services: Salem Utility Billing oversees the city's waste management services, including trash collection and recycling programs. They provide residents with information on waste reduction, recycling guidelines, and special collection events.
- Customer Support and Information: The office provides excellent customer support, addressing inquiries about billing, services, and utility-related issues. They also offer educational resources on water conservation, energy efficiency, and environmental sustainability.
Location and Access
The Salem Utility Billing office is located in the heart of Salem, Virginia, at 114 N Broad St, near the intersection with Franklin St. This central location makes it easily accessible to residents and businesses in the area. The office is situated in the historic downtown district, surrounded by other local government buildings and commercial establishments.
- Public Transportation: Salem's public transportation system, operated by the Roanoke Valley Alleghany Regional Commission, provides access to the utility billing office. The closest bus stop is just a short walk away, at the intersection of Main St and Franklin St.
- Parking: On-site parking is available for customers visiting the Salem Utility Billing office. The parking lot is located at the rear of the building and is wheelchair-accessible. Additionally, street parking is available nearby, with designated spots for disabled persons.
- Office Hours: The office is open to the public during regular business hours, typically Monday through Friday, from 8:00 AM to 5:00 PM. However, it is recommended to check their website or contact them directly for the most up-to-date information on office hours and any seasonal changes.
Featured Characteristics
The Salem Utility Billing office offers several unique features and characteristics that enhance the customer experience and demonstrate the city's commitment to public service and accessibility.
- On-Site Services: The office provides several on-site services, including payment processing, account management, and customer support. Customers can conveniently complete these tasks in person, ensuring immediate assistance and resolution of any concerns.
- Wheelchair-Accessible Entrance and Parking: The Salem Utility Billing office is committed to ensuring accessibility for all customers. The building features a wheelchair-accessible entrance, with a ramp leading to the main door. The on-site parking lot also includes designated wheelchair-accessible spaces.
- Online Services: In addition to in-person services, the office offers online services, allowing customers to manage their accounts, view bills, and make payments from the convenience of their homes. This feature promotes accessibility and efficiency, making it easier for customers to stay on top of their utility needs.
- Educational Resources: The Salem Utility Billing office provides educational resources and information on water conservation, energy efficiency, and environmental sustainability. These resources help customers make informed decisions about their utility usage and contribute to a more sustainable community.
Practical Information
To ensure a smooth and efficient visit to the Salem Utility Billing office, consider the following practical information:
- Contact Information: The office can be reached by phone at 540-375-3026 or via email using the contact form on their website. Customers are encouraged to contact the office with any questions, concerns, or requests for service.
- Website and Online Services: The Salem Utility Billing office maintains an informative website, salemva.gov, which provides customers with access to online services, account management tools, and valuable resources. The website is user-friendly and easy to navigate, making it a valuable resource for customers seeking information or assistance.
- Mailing Address: In addition to the office's physical address, customers can send mail to the Salem Utility Billing office at PO Box 3007, Salem, VA 24153.
- Office Hours and Holidays: The office observes regular business hours, typically Monday through Friday, from 8:00 AM to 5:00 PM. However, it is recommended to check their website or contact them directly for the most up-to-date information on office hours, holiday closures, and any seasonal changes.
Positive Aspects from Reviews
With an average opinion of 2.2/5 based on 14 reviews on Google My Business, customers have shared several positive aspects of their experiences with the Salem Utility Billing office:
- Knowledgeable and Helpful Staff: Many customers praised the staff at the Salem Utility Billing office for their knowledge, professionalism, and willingness to assist with any inquiries or issues. Their friendly demeanor and eagerness to help make the customer experience more pleasant.
- Convenient Location: Customers appreciate the office's central location in historic downtown Salem, making it easily accessible for both residents and businesses in the area. The on-site parking and wheelchair-accessible entrance also contribute to a positive experience.
- Efficient Services: Some customers highlighted the efficiency of the services provided at the Salem Utility Billing office, noting that their concerns were addressed promptly and that transactions were processed quickly.
- Online Services: Several customers praised the office's online services, such as online bill payment and account management, which make it easier for them to stay on top of their utility needs and preferences.
Conclusion
The Salem Utility Billing office, located at 114 N Broad St, Salem, VA 24153, United States, plays a crucial role in the daily lives of Salem residents and businesses. Offering a wide range of utility billing and support services, the office is committed to providing efficient, accessible, and informative assistance to its customers. With a convenient location, on-site and online services, and a dedicated staff, the Salem Utility Billing office is an essential component of the city's infrastructure and public services.
👍 Reviews of Salem Utility Billing
