Centerline Wrap - Tucson, Arizona

ThatPacificIslander

UPDATE 2/29/2024:
The shop was able to get a hold of me today via email and they are looking to make things right which is a very much appreciated gesture so that is in the works(I changed the rating from 1-star to 3 simply for them reaching out with the intent to correct the work). Update to come once I can actually get my vehicle into their shop for a few days for a re-wrap.

Original Review:

This is a bit of a delayed review but I feel that this needs to be shared to show quality and longevity of the wrap job since I’m overall unsatisfied with the job that Centerline Wraps did with wrapping my hood and front bumper on my Tesla Model X P100D.

I had a claim with my insurance to have the repairs done to my hood and front bumper through a collision shop. I was then sent to this shop to get the wrap done after the collision body shop was done with all of the repairs(prior to the claim the entire car was also previously wrapped in 3M satin black already). To reiterate, they only needed to wrap my hood and front bumper.

After the wrap job was done, I noticed quite a few imperfections in the wrap such as bubbles, indentations and scuff marks(especially on the hood seams and the large scuff below the right front fender). Also, the wrap was sloppy where it folds under the hood as well as the seams by where the headlights meet the front bumper.

Several photos I’m sharing were taken the same day I picked up the vehicle from the shop which are time stamped in my albums. I brought the car back to them and was told that they would go away(including the large scuff) after being in the sun for a while. They never went away. There’s even a missing portion of wrap near the fog light as shown in the photo.

Overall, I only paid my deductible for my car to be restored back to where it was prior to my insurance claim but I believe this shouldn’t be the quality of work to be received by any client. I would allow them to correct it if that were an option but as of right now, I’m not happy with it.

Posted: 9/11/2023

James M. ?. M. P.

First time ever being here and I have to say that they are nice courteous very friendly and are excellent at his school when you have an idea but need help filling in the holes it comes to designs on wraps as there going to wrap some parts of my wife’s truck with military themed graphics I like them a lot and did not feel unwelcome very much the opposite from the moment you enter there store more pics will come after there work is done this is one of there shop jeeps love the color you should go but understand there’s a wait list for the shop time since summer is coming

Frank M.

They wrapped the hood on our 2002 Z28 and it looks awesome! It didn't go perfect but they fixed the problem in the end with no hassle. It's been about three months since the wrap and it still looks awesome as you can see in this resent picture.

Richard L.

I want to thank Jerry and his team for doing such a great job on my son’s truck. If you’re searching to get your vehicle wrapped or anything else you will not be disappointed. They are true professionals and have great customer service that exceeds your expectations! Also give them a call for all your party needs. Tucson event rentals, they have everything you need, Photo Booth’s, chairs, tables and so much more.

Oleg V.

I ordered door signs for my semi and it was great experience. I like the way this place treat customer snd doing the work.
Thank you.

Sheila J.

If you are the little guy/girl at the bottom of the WRAP chain RUN!! From the color matching to the install, let’s not leave out customer service/honesty they get NO STARS! They're limited on colors and lack the skill set needed to matching colors in the shade vs in the light. My hood was red on a cloudy day of the install by the time I get to my designation and the clouds disappeared my hood was ORANGE! I drove back to see if there were more options, that would be a NO! Drove to a competitor where they were able to match the accents to my vehicle perfectly! Thank GOD for the color mishap, as the competitor removed the wrap it was discovered that someone had taken a blade to my $50.000.00 vehicle and scratched up my hood! I was told by the installer at Centerline my hood had imperfections and he needed to smooth them out to get the wrap to lay flat (Not acceptable). I asked why I was not informed, it’s because you gave your approval the installer said. After I set him straight, he declined to comment. The owner payed for the paint job and after dropping off the invoice, I was told on 2 occasions (one being the day of the sticker install that I paid out of my pocket), I called Centerline to confirm they said no problem. Well that was until someone showed up for the check and was told by JAKE at Centerline the check would not be issued. We were told they could have done the work cheaper and if I want someone else to do the work, I would have to pay out of my pocket! Wow, these folks are a piece of work and so am I!!!! That's why a complaint was filed with the AG in Phoenix!

My rebuttal to Centerline comment:
What a disgraceful company. Yall need to get your lie straight. Either I wanted to cover up scratches or the large damaged area on my hood To think all of this because you all decided not to pay for my Rubicon stickers as told by Jake and that's because you could have done it cheaper. May I remind you as told by the owners sister, the only colors of red made by 3m was what you had on display which I paid in advance before the application. After going to the competitor I find out that too was a lie. 3m has an abundance of red colors. So basically you had no intention of giving me what I asked for. You racist cowards took my money, scrapped my vehicle plopped an orange wrap on my vehicle and sent me on my way. After the unveiling of the damages caused by Centerline I immediately drove my vehicle back to your location. Too bad no one had the balls to confront me on the so called damages I caused to my vehicle. If you had I would have called the police and had it all documented.

Statements have been submitted on my behalf to our local bbb so I would suggest before doing business with this racist company you may want to do your homework and document everything, a police escort may be necessary. As for the $700.00 that was paid for your screw up, make sure you have the cancelled check, the excuse you gave the bbb of not documenting the damages to my vehicle (would it be because there weren't any) not going to fly with whats to come AND because you haven't replied to the allegations submitted to the AG dont worry I'm sending all your comments from bbb and online. FYI, TUSCON has no room for racist businesses like yours.

Your welcome!

Classy E.

I have been with this company for 15 years.
They do all my vehicles. I have had other companies try to take my business by lowballing the price. I am happy w/ the price I pay for Jerry and his team. It's a very fair and a competitive price AND I can count on these guys to do a great job.

David B.

Jake and Henry did a great job on a small part on my 2021 BMW R1250rs. I had to return as the original wrap had started to bubble up on the sides and Henry replaced with a carbon fiber wrap that really looks awesome. Really happy with the look and highly recommend 👍