EIN Presswire - Washington, District of Columbia

Brian B.

This service used to be much better. But, now it has gone down tremendously. We use a public relations firm to write our press releases. And many of the press releases, we use different distribution services. Without a doubt, this by far is the worst. Our public relations firm has had to rewrite one press release six times to try to get approved by the EIN AI bots. Six times. That's not a typo. I've had to pay for every one of those rewrites.

Additionally, from what we have seen, there has been very little traction on the press releases distributed through EIN versus other distribution sources we've been using. I'm not sure why that is? But, the comparison and results are glaring over the last 18 months.

If time, money, and quality are of little importance to you, then this is the service for you.

We are in the process of asking for our final three press releases to be refunded. I will update this review accordingly upon hearing their resolution.

F. B.

Appears to be Fraud. Bought their $999 package, Received email stating they couldn't service me and would refund me in 2 to 5 days. I respected that. but days later, No Refund, Called Phone, No Answer, 10 days later still no Refund, Seems like the company just has horrible customer service. I've now wasted some 5 hours filing chargebacks and sent 3 emails, 2 phone calls and am out nearly $1000. The charge on your account will be "Newsmatics". If this is a real company then wow, they could give a damn less about you , your money and your business, literally bad bad people. Honestly, EIN Newswire is a great way to waste 10 days of your time and be out $1000, and if you don't complain and file a chargeback with your credit card company they will try to avoid you like the plague and basically rob you. Worst experience ever.

VanHoltens P.

As an emerging brand, EIN Presswire is a simple and easy way for us to publish and distribute press releases at an affordable price. Their team has been very responsive and supportive.

Pinder F.

I have submitted over 42 press releases with this company. The service was great. Over the last several months the service has gotten tremendously worse. Today I submitted a press release at 7:48 am and it is 11:10am and still has not been reviewed. I called customer care 3 times and they stated that they cannot do anything about the hold up. I emailed twice and still nothing.

David F.

Avoid EIN at all costs, as they are the worst company for press releases in the biz. We can't even say if their releases get picked up, as they put you through a 48 'vetting' process. For what? Who knows? But, when you call customer service to find out why, not a single one of their reps has any answer. In fact, they can't answer ANYTHING. Every single question is "I'm sorry, that would something our editorial department would handle." or "I'm sorry, that's a question for our accounting team."
They don't even have the mandatory 48 hr waiting process visible on their FAQ page. They ensnare you by telling you your press release will be viewed/approved "within hours" of submitting.
The best part - when they reject your release citing "Insufficient Transparency," whatever that means, they do so in an email with ZERO EXPLANATION. Thus becoming the definition of Insufficient Transparency, Run, do not walk, from these epic idots.

The N.

I love sharing contents to my news site, but some news site want to start lawsuits against editors for sharing their work. I am confused isn't EIN New Presswire the reason why you have your story available, for other news outlets to reshare? Please somebody educate me on this?

WM S.

Big thanks to MJ for her stellar customer service! She went above and beyond to ensure my press release was reviewed and released on time. Her professionalism and efficiency were truly appreciated!

Eddie G.

Horrible customer service. Been trying to get a press released done for 2 days, but it was rejected. They sent me an email to use their AL press release generator. I typed up the verbiage in the AI and submitted the corrected version. In my press release dashboard it said noncompliant. I call customer service and all the lady could say is that you have to email the editors. This is nuts, so I agree with David F in which he wrote a review 3 weeks ago. I experience the same thing. If you do not want to waste your time stay away from this company. I have sent out several press release and never ever had this problem. Tried calling them several times but no answer. Horrible experience. Seem like the customer service rep is reading from a strip.