Fidelity Communications - Maumelle, Arkansas

JAMES WALLS

Kevin came and did an amazing job installing 1-gig internet for our house. Answered all my questions and was knowable about the system and products installed. Can't recommend a better experience.

Stephen Gideon

Had an outage, which in all the time I've been a customer I can count on one hand. Kevin was amazing and solved the problem which required a new service line to be run. Best service provider I've ever had!

Endea

Double charging me for a month I already paid and saying no record was found when I have the transaction on my bank statement! Now service is going to be turned off cause I refuse to make a payment that’s past due when I’m not indeed past due! They changed the company over now no record! The WiFi jumps on and off couple of times a day, not good if you work from home at all! If I were you I’d go somewhere else!

Sharon Hill

I heard a lot of good things about fidelity, so I decided to give them a try. The technician Kevin was so nice and helpful. He answer all my questions. Thanks you for the excellent customer service.

Kaitlin Gann

We have always had great speeds and service...that is until the contractors working on our house accidentally snipped our internet cable. Our technician, Kevin C., was a knight in shining armor. He showed up with such determination to get us back up as soon as possible even though it was a difficult job. I have quite literally never had such a good experience with a technician and had to leave a review to thank him. He dealt with our chaos (dogs, kids, contractors) with grace, came up with a creative solution to our house's unique layout, and was genuinely lovely to be around. Kevin, if you're reading this, you da real MVP man. Thank you!!!! - the Gann Family

Michael Lieblich

This service is terrible. Almost every day I have to reboot the modem. Sometime twice a day.

Update: Fidelity saw this one (*) star review and immediately responded. They sent a man out to install a router to the modem. Apparently the new modem that was installed less than a year ago has issues. The installation of the router went smoothly and no issues for a whole day. So, I've raised my review to three (***) stars. If I get uninterrupted service for a month, then I'll give them another star...

Clint S

As a general contractor I have worked with the local service man, Vince, out of Beebe, on multiple projects. Vince has always provided excellent service and has certainly made my job easier. Thanks Vince!!!!

Brent Bradly

December switched to fidelity home Internet, the coax cable was bad, the installer ran one in the lawn, said someone would come by later date to bury it. Okay, so fast forward three months and now mowing the lawn, still have a cable there. I call, turns out this is normal, may take up to half a year to get someone to bury cable.
Also whenever internet acts up and I need to restart the modem prepare to wait 15 minutes before Internet works again.
Fidelity is trash.
Update 7 months later...
Called in last week to see when that line is supposed to get buried. We will have a manager contact me. Today I get bill in the mail says I paid late, my bank sent the money 7 days before it was due, they cashed the check day after the due date. So cannot wave the late fee till two months later. While I am in the phone again, how is the status of my line burial? Well sir you just made the request 4 days ago...no I made the request in December. Well sir we do see your service tech did list something about needing line buried in December, and see your call in March asking about when you line should be buried, but nope, we just opened your ticket last week, have a nice day sir.