Gray and Sons Jewelers Luxury Estate Watches & Jewelry - Surfside, Florida

Gray and Sons Jewelers: A Premier Destination for Luxury Estate Watches & Jewelry

Nestled at 9595 Harding Ave, Surfside, FL 33154, United States, Gray and Sons Jewelers has been a beacon of elegance and expertise in the luxury watch and jewelry industry for decades. This esteemed establishment offers a captivating blend of timeless craftsmanship, exceptional customer service, and an unparalleled selection of exquisite pieces.

Main Services

• Jewelry Store:
  Gray and Sons offers an extensive collection of fine jewelry, featuring an array of precious metals and gemstones. From classic solitaires to intricate designer pieces, their showcase is a treasure trove of stunning options.
• Consignment Shop:
  As a consignment shop, Gray and Sons allows clients to sell their pre-owned jewelry and watches, providing a convenient and secure platform for those looking to upgrade their collection or raise funds for new pieces.
• Diamond and Gemstone Buyer:
  The team at Gray and Sons is skilled in appraising and purchasing loose diamonds and gemstones. They ensure fair and competitive prices, making the process of selling these valuable stones stress-free and rewarding.
• Jewelry and Watch Repair Services:
  With a team of highly trained gemologists and watchmakers, Gray and Sons provides expert repair services for jewelry and watches. Their state-of-the-art facilities ensure that each piece receives the utmost care and attention to detail.
• Jewelry Appraisal Services:
  For clients looking to insure their jewelry or simply curious about its value, Gray and Sons offers professional appraisal services. Their certified gemologists use industry-standard methods to determine the worth of each piece.
• Watch Store:
  Gray and Sons is home to an impressive selection of luxury watches, including brands like Rolex, Patek Philippe, and Audemars Piguet. Whether you're looking for a timeless classic or a cutting-edge timepiece, their inventory is sure to impress.

Location and Access

Gray and Sons Jewelers is conveniently located in the heart of Surfside, a vibrant coastal community near Miami and Boca Raton. The store's proximity to major highways, such as the I-95 and Florida's Turnpike, ensures easy access for both local residents and out-of-town visitors.

• Public Transportation:
  The Miami-Dade Bus system offers several routes that stop near the store, providing a convenient way to reach Gray and Sons without a car.
• Parking:
  A dedicated parking lot is available on-site, ensuring ample space for customers to park their vehicles. The lot is also wheelchair-accessible, making it easy for all patrons to access the store.

Featured Characteristics

• Exquisite Showroom:
  Step into Gray and Sons' opulent showroom, and you'll be greeted by a dazzling array of jewelry and watches, artfully displayed in a sophisticated and inviting atmosphere.
• Experienced Staff:
  The team at Gray and Sons comprises seasoned professionals who are passionate about their craft. They are always ready to share their expertise and provide personalized assistance to each client.
• Pre-Owned IWC Portuguese Watches:
  In anticipation of the upcoming holiday season, Gray and Sons has curated a collection of pre-owned IWC Portuguese watches. These timeless timepieces make for distinguished executive gifts, perfect for those looking to impress in Miami, Boca Raton, and Fort Lauderdale.

Practical Information

• Business Hours:
  Gray and Sons Jewelers is open Monday through Friday from 10:00 AM to 6:00 PM, and Saturday from 11:00 AM to 5:00 PM. They are closed on Sundays to allow their team to rest and recharge.
• Contact Information:
  Phone: 3059004531
  Website: grayandsons.com
• Payment Methods:
  Gray and Sons accepts a variety of payment methods, including cash, checks, credit cards (Visa, MasterCard, American Express, and Discover), debit cards, and NFC mobile payments.
• Accessibility:
  The store is wheelchair-accessible, with a dedicated entrance and parking lot to ensure all customers can navigate the premises with ease.
• On-Site Services:
  Gray and Sons offers kerbside pickup, delivery, and in-store pick-up options for added convenience. Additionally, they provide gender-neutral toilets and free Wi-Fi for customers to enjoy during their visit.

Customer Reviews and Positive Aspects

With an impressive 4.7/5 average rating on Google My Business, based on 552 reviews, Gray and Sons Jewelers clearly makes a significant impression on its customers. Some of the most frequently praised aspects include:

• Expertise and Knowledge:
  Many customers commend the staff's extensive knowledge and expertise, highlighting their ability to provide tailored recommendations and guidance.
• Attentive and Personalized Service:
  Several customers praise the team's warm and welcoming demeanor, as well as their commitment to providing personalized service and attention to each client's unique needs.
• Quality and Craftsmanship:
  The craftsmanship and quality of the jewelry and watches on offer are frequently mentioned in positive reviews, with customers noting the exceptional value for money they receive.

One satisfied customer, who recently had their Rolex serviced at Gray and Sons, shared their experience: "I recently had my Rolex serviced at Gray and Sons, and I couldn't be happier with the experience. Victoria and Max demonstrated exceptional expertise and care in handling my watch, ensuring it was back in my hands as quickly as possible and working like new. I highly recommend Gray and Sons for any jewelry or watch repair needs." This review highlights the store's commitment to exceptional customer service and the high standards they maintain in their repair services.

In conclusion, Gray and Sons Jewelers stands as a beacon of luxury and excellence in the world of fine jewelry and watches. With its extensive selection of exquisite pieces, unparalleled expertise, and commitment to exceptional customer service, this esteemed establishment is a must-visit destination for those seeking the finest in luxury estate watches and jewelry. Whether you're a seasoned collector or a first-time buyer, Gray and Sons Jewelers promises an unforgettable experience that is sure to leave you captivated and inspired.

👍 Reviews of Gray and Sons Jewelers Luxury Estate Watches & Jewelry

Ariel M.

5/5

I recently had my Rolex serviced at Gray and Sons, and I couldn't be happier with the experience. Victoria and Max demonstrated exceptional expertise and care in handling my watch, ensuring it was returned in pristine condition. Their customer service was top-notch, keeping me informed throughout the repair process and answering all my questions with patience and professionalism. I highly recommend Gray and Sons for anyone in need of watch repair—they truly are masters of their craft.

Sam M.

5/5

I needed an extra hole put into a rubber watch band and Fabio was extremely helpful. Everyone at the store was friendly, and I would recommend asking for Fabio if you need any watch repairs or adjustments.

Eric B.

5/5

Mr Gray took great care of me. I walked in on vacation with a broken watch / watch repair and he got it done for me same day - actually within the hour! I can’t believe it was such a smooth and easy transaction. Highly recommended

Ricardo M.

2/5

I had a very disappointing experience at Gray & Sons. From the moment I walked in, I felt completely unwelcome. No one greeted me or acknowledged my presence for over 10 minutes, despite the store not being particularly busy. It was uncomfortable just standing there waiting, unsure if anyone was even going to help.

Before coming in, I called ahead to confirm that they offered jewelry appraisal services. I was told over the phone that they did, and that it would cost $250 per piece. I drove more than 40 minutes based on that information, only to be told something completely different in person. The woman who appeared to be the manager was not only unhelpful but quite rude. She told me the service was actually $300 per piece and then dismissed the idea of appraising my jewelry altogether because I wasn’t planning to sell it to them.

What made the experience even worse was how she treated one of her own employees — someone who was actually trying to assist me. Watching her speak so disrespectfully to her staff was incredibly off-putting and reinforced the overall unprofessional atmosphere.

Needless to say, I will not be returning, and I cannot recommend Gray & Sons to anyone looking for respectful, honest service.

Robert P.

5/5

Great price, great customer service, highly knowledgeable, Rich was spot on. I’ve been dealing with Gray and Sons for over 20 years and they have never disappointed me. Best place in Florida and beyond.

Natasha A.

5/5

I took my gold watch I inherited from a family member to be fixed at 3 different places before going to Gray & Sons. Everyone said it was impossible and Viktoria and Keith took care of it at an amazing price in only a couple of days. If you are looking for a place that really know the trade - don’t waste your time elsewhere, go straight to Gray. Top notch service.

Gayle S.

5/5

I’ve been doing business with Gray&Sons for years and every time I visit they are always so nice! There prices are very reasonable compared to other jewelers and they are never too pushy to make a sale. They are more interested in making sure that the customer is satisfied than making a sale!

Drew

5/5

Amazing service! Viktoria was phenomenal at helping me pick out a watch. Very professional place with a large selection of a variety of watch brands. After thoroughly researching where to buy a Rolex in Miami, I figured I would give Gray and Sons a shot. I am extremely happy with my decision to do so. Ask for Viktoria, she is amazing! Will certainly be returning in the future.

Sharon T.

1/5

Claim to purchase designer watches at fair prices. I filled out the online form, sent the appraisal valued at over $11,600 & I purchased the watch for $9,900. They offered me $800! This place is a scam! The audacity is astounding. Don’t waste your time!

Ariel M.

5/5

I recently had my Rolex serviced at Gray and Sons, and I couldn't be happier with the experience. Victoria and Max demonstrated exceptional expertise and care in handling my watch, ensuring it was returned in pristine condition. Their customer service was top-notch, keeping me informed throughout the repair process and answering all my questions with patience and professionalism. I highly recommend Gray and Sons for anyone in need of watch repair—they truly are masters of their craft.

Sam M.

5/5

I needed an extra hole put into a rubber watch band and Fabio was extremely helpful. Everyone at the store was friendly, and I would recommend asking for Fabio if you need any watch repairs or adjustments.

Eric B.

5/5

Mr Gray took great care of me. I walked in on vacation with a broken watch / watch repair and he got it done for me same day - actually within the hour! I can’t believe it was such a smooth and easy transaction. Highly recommended

Ricardo M.

2/5

I had a very disappointing experience at Gray & Sons. From the moment I walked in, I felt completely unwelcome. No one greeted me or acknowledged my presence for over 10 minutes, despite the store not being particularly busy. It was uncomfortable just standing there waiting, unsure if anyone was even going to help.

Before coming in, I called ahead to confirm that they offered jewelry appraisal services. I was told over the phone that they did, and that it would cost $250 per piece. I drove more than 40 minutes based on that information, only to be told something completely different in person. The woman who appeared to be the manager was not only unhelpful but quite rude. She told me the service was actually $300 per piece and then dismissed the idea of appraising my jewelry altogether because I wasn’t planning to sell it to them.

What made the experience even worse was how she treated one of her own employees — someone who was actually trying to assist me. Watching her speak so disrespectfully to her staff was incredibly off-putting and reinforced the overall unprofessional atmosphere.

Needless to say, I will not be returning, and I cannot recommend Gray & Sons to anyone looking for respectful, honest service.