Legacy Sign Group - Westville, Indiana

Duke A. H.

I hired Legacy Sign Group to install three awnings on my building for nearly $18,000. After installation, I noticed the awnings billowing excessively in light wind. When I reported this, the owner Shaun inspected the awnings and said the frames must have gotten bent during shipping. I was concerned, as bent frames should not have been installed. Shaun sent a technician who attempted to “fix” the issue by getting up on a ladder and pounding on the frames with a hammer in an attempt to “straighten” them, which did not fix the problem.

Shaun then sent the frame manufacturer to my business to inspect the awnings. The manufacturer declared the frames weren’t bent but had been installed incorrectly by Shaun’s team. After he adjusted the frames, the billowing issue was resolved. I became concerned that hammering on the frames trying to “straighten” them was unnecessary and may have caused damage to the integrity of the frames. Shaun was unresponsive to my concerns about potential damage the inappropriate hammering may have caused and kept insisting there was no problem with the frames.

When I requested a written extended warranty for the frames, Shaun finally agreed but then produced a warranty that covered the awning fabric but not the frames. After involving my lawyer, I eventually secured an extended warranty for the frames as well. I incurred $895 in legal fees during this process, which I deducted from the final invoice. Shaun threatened to come to my business and remove the awnings from the building unless I paid in full, including the legal fees. In the end, I paid the full amount to avoid further conflict, but I found this experience unprofessional and unfair.

As a business owner, I don’t take writing negative reviews lightly, but I believe it’s important to share this experience.

Sarah V. L.

We loved working with Legacy Sign Group. Shaun was knowledgable and responsive from our first phone call through to installation. We even had to switch gears on a couple of signs at the last minute, but Legacy was able to help us problem solve and still meet our deadline. We would recommend them to anyone looking for high quality signage and great communication!

Rachel P. K.

Working with Legacy is a breeze, they make everything easy, are in constant communication, and often deliver well before the due date. They are my preferred vendor for all my signage needs.

Mike H.

Easy to work with, good group. They helped give us some various renderings based on our ideas so we could see what our options were. Things turned out well, we were able to get a great final product!

Bree O.

DJ was awesome to work with. Definitely went the extra mile for all our companies needs. On top
of the great customer service , Legacy was very professional and the process was stress free. Hard to find a company that cares about their clients. I will continue to recommend DJ and Legacy to all my associates.
Thank you again!!

Rebecca M.

Legacy sign group was such an amazing company to work with. Not only is their work outstanding, but D.J really went out of his way to make the us feel special. We definitely recommend! Ask for DJ

Pastor H.

Amazing job. Amazing service.

First of all, I was shopping around for sign companies near the beginning of the pandemic, and Legacy Sign Group was the ONLY company to respond. I didn't have a problem giving them my business.

Second, I'm out of the state most of the time, so Shaun, Jake and Mike took excellent care of me. They were patient and professional, everything was clear and organized, and they made sure we worked together as a team.

Third, the work was done before I expected it and the CHURCH LOVED IT! Thank you gentlemen.

Melissa B.

I have been working with the Legacy Sign Group for the past 3 years and have never had any issues! I give them 10/5 stars. They are very professional and their work is precise and beautiful! Everyone at the company that I have encountered is great to work with. Larry Yurko has been my contact person and always meets our deadlines and standards! I would highly recommend the Legacy Sign Group for your future sign needs!

- Melissa at 219 Health Network, Inc.