Odoo Inc. - Brisbane, California

Kal S.

Odoo is an excellent ERP software solution, but their implementation team and process leave much to be desired. I recommend business owners and decision-makers consider purchasing Odoo software if it meets their needs. However, for implementation, I strongly suggest using a third-party Odoo implementation company. These companies often provide better attention, more streamlined processes, and lower costs.

Michael Z.

I first started using Odoo in 2019 while working for a commercial importer / dealer / retail operation with a service department. My official role was "marketing". Because of my geek background, I was heavily involved with the initial migration, and implementation in and outside of my department. Later, I was also tasked with training, project management of customization and subsequent migrations from Odoo 12 through 17. Odoo solved so many issues with it's native functionality and cross department integrations (Ecom, purchasing, sales, POS, inventory, accounting, marketing, etc.) Since then, I've started the certification process as well as becoming an implementation/dev partner. In short, I LOVE Odoo and think it is an ideal solution for a small one man shop to full enterprise solutions with thousands of seats. The question isn't what can Odoo do, it's what can't Odoo do?

GH I.

DO NOT PURCHASE THEY STEAL YOUR MONEY. Terrible company and horrible customer service. They set up the wrong company name and it’s been over a month and they still haven’t fixed it and won’t refund my money. All documents sent or saved have the wrong company on them rendering the entire platform unusable. Awful service I would never recommend. Way too buggy with a crappy “team” behind them. Told them not to charge and to cancel for weeks but they charged the card anyway.

Marta M.

We have been using Odoo for a couple of months now and the experience of integrating the whole team in all the areas of the company has been amazing. Odoo is no the best of the best in any app but the integration makes up for it all. Also, the customer support is one of the best. Most of the times they help us solve the tickets in one single email with step by step instructions and videos. Totally recommend it!

Ahmed H.

Worst customer service ever, specially the account manager David Deutsch, not helpful, replies to email after 2nd reminder, and has bad attitude. Be aware they do not issue credit for paid yearly subscriptions. I highly recommend
HubSpot

Sanjeeva C.

Great support. Odoo functionality explained extremely well in one reply. I managed to properly resolve all mail group issues I had.

Ezequiel S.

This company is desperate for money which leads to making charges without authorization, after paying a full annuity and only using it for 4 months at the time of renewal, we asked not to do it because we would not use it and they still charged USD$1,632.00 without authorization. After several times telling them in advance that we were not interested in renewing any plan, they still charged another year and when we complained, the salesperson Neidy Alvarez informed us that they do not make refunds of any kind and that for any claim we had to wait a week to talk to them. his superior Igor Cardoso. So basically they stole our money. I had no choice but to report it to the bank as unauthorized consumption on the card.

STAY AWAY user any other ERP

Teresa K.

Ana Karen with customer service was so helpful! We figured out an error that took the site down (caused by my client) and got things back up! Very professional and friendly. Thank you!