Pavlov Media - Champaign, Illinois

Pavlov Media: A Comprehensive Overview

Pavlov Media, located at 601 N Country Fair Dr, Champaign, IL 61821, United States, is an esteemed Internet service provider that has been serving the local community with high-speed internet connectivity and exceptional customer support. With a focus on delivering reliable and efficient services, Pavlov Media has established itself as a trusted name in the industry.

Specialties and Services

• Internet Service Provider: Pavlov Media specializes in providing internet services to residential and business customers. They offer a range of plans to cater to different needs and budgets.
• On-Site Services: Their team of professional technicians provides on-site services, ensuring that customers receive personalized assistance and efficient solutions.
• Online Appointments: For customer convenience, Pavlov Media offers the option to schedule appointments online, allowing clients to plan their services at their earliest convenience.

Accessibility Features

• Wheelchair-Accessible Parking: Pavlov Media's physical location is equipped with wheelchair-accessible parking spaces, ensuring that all customers can access their services with ease.
• Wheelchair-Accessible Entrance: The building entrance is also wheelchair-accessible, further demonstrating Pavlov Media's commitment to inclusivity and accessibility.

Customer Reviews and Support

Pavlov Media has an impressive 3.7/5 average rating on Google My Business, with a total of 1339 reviews. This rating is a testament to the high-quality service and support that the company provides to its customers. One customer praised the technical support they received, highlighting the patience, informativeness, and helpfulness of the technician, Mitch, who guided them through the setup and testing of their network.

Such positive feedback underscores Pavlov Media's commitment to customer satisfaction and excellence in service. The company's dedication to addressing customer concerns and providing tailored solutions has earned it a reputation for exceptional customer support.

Contact Information

For more information about Pavlov Media's services, rates, or to schedule an appointment, customers can visit their website or contact their customer support team via phone.

In conclusion, Pavlov Media stands out as a reliable and customer-focused internet service provider. With a commitment to accessibility, quality services, and exceptional customer support, Pavlov Media has become a trusted choice for internet connectivity in Champaign, IL, and its surrounding areas.

👍 Reviews of Pavlov Media

Amber T.

5/5

I’m really happy with my experience with the technical support I received during the setup for my WiFi router. Mitch was patient, informative, and very helpful. He made the process as smooth as possible and answered all my questions and guided me through the setup and testing of my network. Truly excellent customer service overall. Thank you, Mitch!

Paul S.

5/5

Pavlov did an excellent job locating the damage to their fiberoptic cable caused by a competitor’s underground drilling. Pavlov undertook a huge splicing job to effect repairs. Difficult work done in a timely manor. A company that works to earn Gainesville’s business by delivering great support.

Kenna J.

5/5

Moses provided exceptional customer service and quickly identified exactly how to resolve my issue. Every time I reach out, I consistently receive top-notch support from Pavlov Media’s agents. My recent experience (Ticket #466385) was no different — fast, professional, and genuinely helpful. Highly recommend their support team!

Kristy R.

5/5

Juan called me ahead of time and was able to come early. Very friendly and professional. Helped me figure out the best place for my router. Answered all questions friendly with my nosey kids as well. Let me know there was baby bird stuck in my well for my kids to rescue. All around great experience with install.

Elder V.

5/5

I recently experienced an issue with intermittent internet connectivity, and I want to express my appreciation for the excellent support I received. The support team was very helpful and professional throughout the process. Special thanks to Mara for promptly opening ticket #460923 and taking care of the issue. So far, everything is working perfectly with my connection. Great job!

Quality A. S.

5/5

Dan V was a wealth of knowledge and helped me resolve multiple issues.
I wasn’t able to connect my printer to my phone, I was extremely frustrated and was ready to cancel Pavlov but Dan V was not only able to help me connect my printer, he solved an issue I had that I was not able to resolve even though I had talked to over 20 people over the course of 5 years in regards to my printer. Best tech support person I have ever talked to . He knows about my printer than the printer manufacturing support team members.

WAYNE B.

4/5

We have had some issues since switching to Pavlov, but their customer service agents have been able to resolve these issue successfully in a short period of time. So far we are satisfied with the speed of WiFi and the customer service agents.

Rachel W.

5/5

Juan came to install my Internet on 6/3/25. He was kind, extremely professional, thorough, quick, and clean. He was conscientious about where to install the external box so as to avoid messing with all the existing boxes out there. He also helped rescue my little greenhouse that the wind was about to blow into the street - helped me carry it to my shed. Great job Juan, keep doing the good work!! Give that man a raise!

Amber T.

5/5

I’m really happy with my experience with the technical support I received during the setup for my WiFi router. Mitch was patient, informative, and very helpful. He made the process as smooth as possible and answered all my questions and guided me through the setup and testing of my network. Truly excellent customer service overall. Thank you, Mitch!

Paul S.

5/5

Pavlov did an excellent job locating the damage to their fiberoptic cable caused by a competitor’s underground drilling. Pavlov undertook a huge splicing job to effect repairs. Difficult work done in a timely manor. A company that works to earn Gainesville’s business by delivering great support.

Kenna J.

5/5

Moses provided exceptional customer service and quickly identified exactly how to resolve my issue. Every time I reach out, I consistently receive top-notch support from Pavlov Media’s agents. My recent experience (Ticket #466385) was no different — fast, professional, and genuinely helpful. Highly recommend their support team!

Kristy R.

5/5

Juan called me ahead of time and was able to come early. Very friendly and professional. Helped me figure out the best place for my router. Answered all questions friendly with my nosey kids as well. Let me know there was baby bird stuck in my well for my kids to rescue. All around great experience with install.

Elder V.

5/5

I recently experienced an issue with intermittent internet connectivity, and I want to express my appreciation for the excellent support I received. The support team was very helpful and professional throughout the process. Special thanks to Mara for promptly opening ticket #460923 and taking care of the issue. So far, everything is working perfectly with my connection. Great job!