Spectrum Store - Desert Hot Springs, California

Address: 11855 Palm Dr, Desert Hot Springs, CA 92240, United States.
Phone: 8884067063.
Website: spectrum.com.
Specialties: Internet service provider, Cable company, Cell phone accessory store, Cell phone store, Satellite communication service, Telephone company.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 302 reviews on Google My Business.
Average opinion: 3.7/5.

Location of Spectrum Store

Spectrum Store, located at Address: 11855 Palm Dr, Desert Hot Springs, CA 92240, United States, is a popular choice for those seeking reliable internet, cable, and telephone services. With a phone number: 8884067063 and website: spectrum.com, this store offers a range of services that cater to the modern consumer's needs.

Specializing in internet service provision, cable company services, cell phone accessory sales, cell phone sales, and satellite communication, Spectrum Store is a comprehensive communication service provider. Their offerings extend to telephone company services, making them a one-stop-shop for all communication needs.

One of the key features of Spectrum Store is their on-site services. This means that customers can enjoy the convenience of having their queries and issues addressed in-store, without having to ship their devices or wait for extended periods for assistance.

Additionally, Spectrum Store is wheelchair-accessible, with a wheelchair-accessible car park and entrance. This ensures that all customers have equal access to their services, regardless of their mobility.

With 302 reviews on Google My Business, Spectrum Store has an average rating of 3.7/5. This suggests that while there are areas for improvement, the majority of customers are satisfied with their services.

Reviews of Spectrum Store

Spectrum Store - Desert Hot Springs, California
Brandon Sanchez
1/5

Employee named Karla was really rude and gave unpleasant service had a nasty attitude since I walked in no welcome just bad vibes.

Spectrum Store - Desert Hot Springs, California
Ed
1/5

Today, I experienced an unpleasant situation where a Spectrum employee refused to serve me. I would like to bring this incident to your attention and hope for an appropriate response.

Spectrum Store - Desert Hot Springs, California
Sanchos
5/5

They fix my internet very fast

Spectrum Store - Desert Hot Springs, California
Veronica Histed
1/5

Terrible Experience in the Desert Hot Springs Location. Very Bad Customer Service. Gladys the manager and another employee refused to help the 3 customers waiting! Disciplinary actions are requested!

Spectrum Store - Desert Hot Springs, California
Robert Porterfield
1/5

The worst service possible. Did not get the premium channels ordered. Took three tech and 8 hours to get their XUMO system to work. Always "sorry" things do not work correctly, but no effort to rectify the situation. Compared to the Comcast I have in Washington, Spectrum is like an 80's computer. They do not get even one star. Truly sucks.

Spectrum Store - Desert Hot Springs, California
Greg Harlan
3/5

We visited on Saturday and ordered a new phone for my wife. We were told to expect delivery on Tuesday, yesterday. Called support today to learn that the phone is back ordered and might get shipped on Friday. There are several different phones available, we wouldn’t have picked one that wasn’t in supply.

Follow up: Another Tuesday has passed and still no info for when the phone will be delivered.

We finally got the phone, ten days late. It was really easy to transfer service from the old phone to the new phone

Spectrum Store - Desert Hot Springs, California
Rochin_45ACP
3/5

I waited an hour to get help and was transferred multiple times the only reason I don’t give this place a one star review is because the young lady that actually sounded like she cared and followed up with me and got my issue resolved, by pushing it up to her supervisors I was without phone service for almost a week and come to find out that somebody dropped the ball on getting my service order processed. If everyone’s customer service skills were like hers this place would be getting a five star reviews

Spectrum Store - Desert Hot Springs, California
Bruh Moment
5/5

Even though I got there at around 10 AM, there was quite the line — although, that was my fault because I didn't make a reservation. I suggest calling before going there just to make sure you save time instead of waiting for a while.

Both of the sales associates were very helpful — especially the woman, whose name I unfortunately forgot. Spectrum also has a great deal right now; an instant $250 off the Google Pixel 6a (originally priced at $449.99), plus a $100 bonus when you trade in an eligible device. So, I traded in my Samsung Galaxy S9+ (valued at $29).

In total, I saved about $379 and now pay a little over $3/mo for 24 months instead of the original $18/mo for 24 months.

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