The UPS Store - Mobile, Alabama

Mj Brown

I've had a box there for over a year, so I feel I can justifiably make a comment. I dont really know the managers name, but I can say that they do appreciate your business and work hard to satisfy you !!!

Roane Adams

Very unprofessional staff. Getting your customers in and out should be a priority, not carrying on personal conversations on the sales floor then getting an attitude when your trainee is needing assistance. Take my advice and take your business elsewhere, as Autumn has more important things to do than her job.

Stacey Johns

Store particpates in price gauging, which is illegal. They charge you $7 to print one label, which is 7000 times the cost to have something printed. Unfriendly signs on the door where they do not provide tape. Other stores are much more inviting. I try to avoid this store.

Andrew A.

The ladies in the store are always very kind and happy to help. I go almost everyday to drop off boxes for work, and they always greet me and ask me if I need help with anything. They make shipping orders super easy. Thanks!!

Scott Squires

I’ve been in this location multiple times and have had a terrible experience every single time. The ladies that run the counter are extremely rude, lazy, and terrible customer service. One instance they locked the doors right in front of me an hour before posted closing time yelling at me from behind door saying they were closed.

Celeste May

HORRIBLE CUSTOMER SERVICE!!!!! Rude, disrespectful and useless! Will not help customers at all. I understand they probably get a lot of Amazon returns that causes them extra work etc but the way they behave towards innocent paying customers is shameful! The blonde girl has the worst attitude and seems miserable. She would not help hold a box so I could tape it, that’s fine, but to turn around while I was struggling to play on your phone?!? What’s wrong with humanity. The other person with the blonde streaks in the front of her hair wasn’t helpful either. They both have terrible attitudes and do not belong working with public. I left there shaking, and had to spend more of my money for printing copies (when I had one already but it wasn’t good enough) and tape. I will NEVER use this store again, I will drive across town to where decent people work. These ladies have been there a long time, always the same attitude so management must be onboard. I will not support this.

UPDATE My husband dropped our ATT modem off and they never shipped it, now BRITTANY is claiming they don't have it or know where it is. When I called to inquire, BRITTANY was incredibly rude and told me I was lazy then proceeded to curse at me before hanging up in my face. Corporate was contacted, as well as the owner, and no response has been received. This place is awful and they apparently support their staff treating customers like garbage. When they lose all of their business and have no jobs maybe they will realize they should have taken action.

Paul Cenac, MD

As an Over The Road Trucker, like many people who work long days, it is a great thing to be able to have packages (as well as all mail) accepted, signed for, and safely stored for convenient pickup without worrying about Porch Pirates!
It was also great to establish a mailing address before moving to Mobile, and having a stable address until I finally bought my 'Forever/Die In' House!

Bonnie Arnold

Shipped a 2lb packe from there said no to insurance since the value was only 20 dollars. They shipped with insurance a a required signature which I did not ask for and caused a lot of unnecessary issue with the receiver who was at the hospital during the day with his wife who had a serious surgery for cancer. Shame on you. I have always used UPS, but never again. They also will not answer the phone to customers calling.