Umbrella Micro Enterprises - New York

Richard H.

Working with the Umbrella team has been a fantastic experience! They have answered every question I've had along the way and delivered a product and a program that is beyond my expectations! The support team has been extremely responsive and more than helpful. The training system provided is outstanding. Thank you Umbrella for developing an excellent program that I plan on utilizing to the fullest, in order to assist businesses, small and large, with their marketing needs, to grow and prosper for years to come.

A. T. P.

At my age of 85, I sometimes need special attention. That is not an excuse, it is simply a statement of realism. Umbrella has always come to my rescue when I get struck on what may seem to be the simplest problem to them, but is a show stopper for me. For this I thank them. Umbrella's brilliance in developing leading edge services for business make it easy for an old person like me to build a business selling their services which all business really need today. I am grateful for this win-win relationship with the excellent Umbrella service team.

hal W.

Umbrella has always answered my questions quickly and concisely. I have been in Customer Service myself for many years and appreciate when CS is top notch! Also, my coaches are amazing, really care and provide me with guidance to move forward with my agency. This is a robust company with many services that I can offer my clients. I am very happy with them.

Aubri A.

Umbrella has been amazing to partner with. I have learned so much and benefited in many ways from the entire team. So grateful! Highly recommend!

Tisa C.

In the end, a product and/or Service is only as good as it’s Customer Service. Based on the fact Umbrella offers Top-Notch Customer Service for their Top Notch Products and Services, I would give 100 Stars if I could!!

I definitely recommend Umbrella for any digital marketing agency looking to incorporate the best services to help your clients excel in their local or national market.

Landen F.

Avoid Umbrella Local: Incompetent Services and Poor Communication

My experience with Umbrella Local has been a nightmare. Despite months of back-and-forth, they were unable to even activate my clients’ Local Service Ads (LSAs). For one client, they spent four months trying to get LSAs running, only to admit they couldn’t do it. Another client waited six months, and the account was still not activated—no ads were ever run.

On top of that, their communication has been incredibly frustrating. My account manager routinely took weeks to respond and ignored critical issues. I had to follow up repeatedly, yet nothing was resolved. Their inability to deliver even the most basic services not only wasted my time and money but also hurt my business’s reputation.

I cannot recommend Umbrella Local to anyone looking for professional or reliable services. Save yourself the frustration and look elsewhere.

Beverly G.

It's been a very very long time since I've seen customer service at a level that this company holds. I cannot tell you the near amount of times I've had to reach out for one reason or another for support and one thousand percent of the time they are always there to answer my questions or follow up with me or make sure I'm okay. And I'm telling you I've written in more tickets than most people because of inquiries or it's just part of my personality. And they've been so patient with me. They're definitely a company that I'm going to stay with. A beautiful set of amazing team members that are always cordial and never give up. Thanks Umbrellas!

Ana P. L.

I’ve had an outstanding experience with Umbrella! Their support team is always on point—super responsive and genuinely helpful with every question or issue I've ever had. I’m really impressed with both their excellent customer service and the quality of their products. Highly recommend Umbrella to anyone looking for top-notch service and reliable solutions!