Zito Media - Pagosa Springs, Colorado

Zito Media is a prominent Internet service provider located at 565 Village Dr, Pagosa Springs, CO 81147, United States. With a phone number of 8003656988 and a website at zitomedia.net, the company offers a range of services tailored to meet the varying needs of its customers.

One of the key specialties of Zito Media is its commitment to providing reliable and efficient Internet services. The company strives to ensure that its customers can access high-speed Internet connections, essential for modern-day communication and entertainment.

Zito Media also takes pride in offering a user-friendly experience, ensuring that its customers can easily navigate through various plans and packages to find the perfect fit for their requirements. This dedication to customer satisfaction extends to its wheelchair-accessible car park and entrance, making it easier for those with disabilities to access its services.

On Google My Business, Zito Media has received a total of 20 reviews, with an average rating of 1.2/5. While some customers have expressed satisfaction with the company's services, many have cited issues with reliability and customer support as areas that need improvement.

Despite these concerns, Zito Media remains an important player in the Internet service provider market. For those looking for a provider in the Pagosa Springs area, it may be worth exploring the company's offerings and contacting them directly through their website to discuss potential solutions and plans that could work best for your needs.

👍 Reviews of Zito Media

Ghostpoke

1/5

Had 4 hours of my time wasted, went online to set up service, said I was serviceable, wouldn't take my payment. Messaged customer care by email. Decided to call in, sales guy says I'm not serviceable. One hour later they call ME back, the sales person tells me my address IS serviceable and sorry for the yadayada. He sets up the install for TODAY 3-5PM. So I get home and wait till 5:30pm rolls around, I call and ask if everything is okay THEY told me yes and that the service order was active and to give the technician extra time. Okay that's fine js wanted to make sure everything was still good. 6:30pm, now this is absolutely incorporate, I've given them a 4 hour window to come, I call again...... This sales person then tells me my address is NOT serviceable and no one is coming...... ☺️ wonderful BYE not even a customer and gave me hell. Impressive

Poppy B.

1/5

My bill just went up $40 per month. Yet they still offer $30 plans to new customers. They will not give me a break. The customer service person can barely be understood.
My service goes out multiple times each month. All signs of a failing company.

Dylan E.

1/5

HIGHLY NEVER RECOMMEND. if I could leave a zero star review that's what they would get. I have the 1gb service but can only get like 31 mbs on a decent day 80% of the time my Walmart phone hotspot has better Internet service. Anytime I call to try and see what is going on during the day they found the tech couldn't put my router number in correct so that took 2 weeks to try and fix because if you call at night all they can tell you is there's maintenance on the lines but the day time employees contradict them there hasn't been any maintenance in our area for weeks. Can't wait to drop them.

Chase B.

1/5

Zito has only gotten worse and worse. It was okay when we first got it two years ago. Now we need to reset our wifi a couple times a day and we’re lucky if we get 25mbps. Terrible quality.

Peggy K.

1/5

Terrible service. Terrible people working at the company most speak very poor English and you cannot get anything but lies from their support, unfortunately I live in an area that only has one other option for affordable internet and they are just as bad as zito I.e CenturyLink
Where poverty county in starlink is not an option for the majority of people living here. So if you have an option other than zito where you are, please go there. You will be much happier

Mike S.

1/5

Yes another 1 star review. Have to reboot the modem about 3 times a day on average. Then it works fine for a few hours and it's down again. Tech support, while polite, can't solve the problem in spite of trying 4-5 times. Searching for another provider but may be stuck. Even HughesNet is more reliable, though slow and not unlimited. Guess I'll do the waiting list for Starlink.

Voteforangeleo

1/5

Internet is constantly down I’d avoid if you can. The very second another ISP who can offer at least 200mbps I’m switching. They’ll be down for two days it’ll come back up and go down next week. Every time they’re down it’s a pain working with their customer service who seems not to care they repeat “a tech will be there in 24-48 hours every time you call. I work from home this is severely impactful. CHOOSE ANOTHER ISP IF YOU CAN.

Fi D.

1/5

Zito had let my husband and I down repeatedly over the 8 months we’ve had them as our ISP. Service was great for around 5 months but then our GBPS service that we PAY for has dropped down to measly 1-2 MBPS for the last 3 months. I wouldn’t complain if I could still use the internet, but it takes over 25 minutes to load a single webpage. We have called several times over the past month to inquire about partial refunds, technicians servicing our router, and when the issues will be fixed. There has been NO effort from Zito to change, fix, or make this right. When asked when an ETA would be to have a technician out, they didn’t have one. Every time we call we have been told to wait 24-48 hours and the problem should be fixed, it hasn’t. If you have ANY other option for ISP, choose them. Zito does not value their customers and will promise high-speed internet but cannot deliver. We are changing providers ASAP.